What is the return process?
How do I return an online purchase?
You can get in touch with our Customer Service via [email protected] and include the following details in your enquiry:
‑ Order Number,
‑ Name of the Item, and
‑ Reason for return
Am I able to return an online purchase in‑store? Yes! However, online returns can only be refunded as store credit in the form of a KING CHEONG Gift Card and are subject to our return and exchange policy.
Am I able to return an in‑store purchase online? Unfortunately, all in‑store purchases will need to be returned in‑store. We apologise for the inconvenience caused!
Am I able to return an item bought from KING CHEONG in another country? All returns for international purchases are currently not available.
What is the return and exchange policy?
KING CHEONG allows for returns and exchanges if you’ve changed your mind about a product. This applies to online and in‑store returns.
All returns and exchanges due to change of mind are subject to a 30‑day return and exchange policy upon receipt of an online order, or a 30‑day exchange policy for an in‑store purchase from date of purchase, subject to the following terms and conditions:
‑ Item must be in its original purchase condition ‑ packaging must be unopened, unused, unmarked and not defaced in any manner.
‑ Items purchased as part of a set or a multi‑item pack must be returned as a whole set.
‑ This return policy does not apply to items, which have been stated as non‑exchangeable or non‑returnable.
‑ For online orders, shipping costs associated with the return of the product will not be covered by KING CHEONG.
‑ Your rights under any applicable consumer law are additional to and not affected by KING CHEONG’s return and exchange policy above.
Met all the requirements? You can contact our Customer Service Team via [email protected]. Select your issue as ‘Returns / Exchanges’ and provide your order number and the name of the item(s) you wish to return.
What if my item was damaged, incorrect or faulty?
We’re sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team so that we can make things better. Contact us via [email protected] and select the issue as ‘Missing Item’, ‘Wrong Item’, or ‘Damaged / Expired Item’.
Please also include the following details in your message:
‑ Image of the Item/Parcel(s) received
‑ Name of Item
‑ Order Number
Please do not dispose of or throw away any of the items you’re writing in about! KING CHEONG may arrange to collect the product.
What do I do if I had an allergic reaction?
If you’ve experienced an allergic reaction to one of our products, please get in touch with our Customer Service Team via [email protected].
Your input will help us communicate to the brand involved and find an appropriate solution! In your message to our Customer Service Team, please include:
‑ Your order number / name of the store the item was purchased from;
‑ The full name of the product that caused an allergic reaction; and
‑ A detailed description of the symptoms experienced
Our Customer Service Team may also ask for:
‑ A full view photo of your store receipt (if applicable);
‑ Photos of the product; and
‑ Photos of the affected area
Since different skin types and conditions may react differently to a particular product, we always suggest reviewing the listed ingredients of products to help you identify any sensitivities with certain ingredients.
